TERMS AND CONDITIONS
Please contact us if you have any queries
CONDITIONS OF TICKET PURCHASE AND ENTRY TO THE EVENT
Royal Melbourne Oktoberfest (the “Event”) is presented by RMOktoberfest Pty Ltd (ACN 619 746 299) (the “Promoter”). These conditions apply to all tickets issued by the Promoter, the authorised ticket reseller Eventbrite, and any other reseller of authorised tickets to the Event, including complimentary tickets and door list attendees. Authorised tickets will gain the holder access to the venue at which the event is held (the “Venue”), and by doing so the ticketholder agrees to these conditions, conditions imposed by the Venue and conditions imposed by the ticketing provider, Eventbrite. All conditions are to be read in conjunction with other statements and directives made by the Promoter.
Persons under the age of 18 must be strictly supervised by a parent or guardian at all times. Attendance of unaccompanied juveniles is strictly prohibited.
At the Event entry you will be asked to present a legal and approved form of photo identification, after which you will be provided with a tamper-proof 18+ wristband if you are over the age of 18. The only acceptable forms of identification are a current Australian driver’s license (international driver’s licenses won’t be accepted), state approved ‘Proof of Age’ card or a valid Passport.
At the point of entry, you are required to present your ticket and matching legal form of identification such as a current Australian driver’s license, “Proof of Age” card or valid Passport. If you are unable to print your ticket(s), you can present the electronic version of the ticket which can be scanned on your mobile or tablet device, or displayed on iPhones using the Passbook application. The name on your ticket must match the name on your photographic identification.
A wristband will be fitted to all approved ticket holders at the event entry, and this wristband remains the property of the Promoter at all times. Any wristbands removed or tampered with will be deemed invalid. Any patron inside the Venue and not displaying a wristband will be deemed trespassing and removed from the Venue.
If lost or misplaced, tickets will not be reissued, and hence should be treated like cash.
DRUGS & ALCOHOL WARNING
Royal Melbourne Oktoberfest holds patron safety in the highest regard, and has a strict no tolerance approach to drugs and other illicit substances at or near the Event or Venue. We cannot express highly enough how dangerous drug use is, so please don’t take the risk at this Event, or ever. Police and trained sniffer dogs may be present at the events, and any patron found in position of illicit substances will be reported to the police.
Alcohol is available for purchase and your enjoyment at the Event, however we ask you to be aware of your limits and consume responsibly. Don’t drink and drive.
A patron deemed by event staff to be intoxicated will be ejected from the Event and Venue, and/or refused entry to the Event and Venue. Alcohol must not be brought in to or removed from the Venue under any circumstances.
Whilst at the event your safety and the safety of others is our primary concern, so please stay hydrated, protected from the sun and consume alcohol responsibly. We engage qualified first aid officers who are there to help in a medical situation or emergency, and by attending the Event you consent to the qualified first aid providers accessing medical information and treating you as required.
BAG & PERSONAL SEARCH
A condition of entry to the Event is that all bags will be searched at security checkpoints prior to entry. If deemed appropriate we reserve the right to conduct a physical search of persons, their clothing and/or other possessions. Prohibited items as outlined below may be confiscated at the Event entry.
The following items are strictly prohibited from entering the Event and Venue;
- Drugs and other illicit substances.
- Food and beverages of any kind, excluding those required for medical reasons.
- Glass, including bottles.
- Animals, unless required for visual assistance or by police.
- Firearms, knives, or any other object that could be classified as a weapon.
- Sporting equipment.
- Chairs, umbrellas or any other temporary shelter.
- Unauthorised promotional material.
- Unauthorised photography and filming equipment.
- Unauthorised political, religious or offensive items, including clothing.
- Glow sticks, flares and fireworks.
- Clothing, jewellery or any other accessory associated with outlawed criminal gang.
Prohibited items will be confiscated by the Promoter, and reported to police if unlawful. The Promoter takes no responsibility for the safekeeping of confiscated items.
NO PASS OUTS
There is a strict ‘No Pass Out’ policy at the Event, unless in the case of an emergency whereby security and event staff will assist.
REFUNDS AND REISSUES (NAME CHANGES)
If you or your guests are unable to attend, the ability to re-issue (change the name on your ticket) is available through ticketing partner, Eventbrite. Please visit the Eventbrite website for more information.
It is a condition of sale that tickets may not be offered for unauthorised re-sale, on 3rd party websites such as Ebay or Gumtree. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.
FILMING & PHOTOGRAPHY
Filming or photography by unauthorised personnel is strictly prohibited and doing so will result in the unauthorised person being evicted from the event. The use of smart phone or small handheld cameras is permissible and encouraged.
By entering the Event you agree and consent to filming and photography by approved personnel, the content of which may later be used commercially for adverting, marketing or promotional purposes in Australia and abroad.
STAGE DIVING, CLIMBING & MOSHING
Stage diving, moshing, climbing and crowd surfing is dangerous and strictly prohibited. Any patron in breach of these conditions will likely be ejected from the event.
Dedicated entry lanes and toilets will be available for those in need, please contact the Promoters for more information.
Entry to the Event and Venue is at your own risk, and by entering you acknowledge that there may be certain risks by attending the Event, including but not limited to, large crowds, amusement rides and loud music.
The Promoter will not be responsible with any loss or injury associated with attendance to the event, unless in the case of negligence by the Promoter.
The Promoter takes no responsibility for any loss or injury associated with amusement rides operated by a third party contractor at the Event.
Gaining access to back of house and other unauthorised areas is strictly prohibited, and doing so will result in eviction from the event. Access to these areas is restricted for safety reasons, including, but not limited to, machinery movements, storage of dangerous substances and trip hazards.
Some sub-areas within the venue have set capacities (i.e. beer hall marquee), and purchase of your ticket to the Event does not guarantee entry to all of these sub-areas if at capacity.
CODE OF CONDUCT
By entering the Event and Venue, you agree not do the following at the Event, or in and around the Venue.
Cause damage to property, whether it property of the Promoter, Promoters contractor, Event, Venue or another patron attending the Event.
Throw or attempt to throw any projectile, including but not limited to, steins, cans, bottles, coasters, furniture and prizes won at the event.
Use indecent, obscene or offensive language, and/or threatening or violent behaviour towards any other person attending or working at the event.
Smoke in a non-smoking area.
Interfere or obstruct the Promoter or its staff and contractors whilst attempting to undertake their responsibilities, both in emergency and general operational situations.
Breaches of this code of conduct will generally result in the patron being evicted from the Event.
EMERGENCY & EVACUATION
In the case of an emergency situation, the Promoter reserves the right to stop or pause the Event and evacuate the Event and Venue, either temporarily or permanently. For the safety of yourself and others at the event, please co-operate with and follow instructions of the Promoter, event staff and security.
In the event of extreme weather and/or another force majeure event, including but not limited to, an act of God, sabotage, terrorism, national emergency, natural disaster, fire, riot, government intervention, power shortage or equipment breakdown, the Event, or sections within the Event may need to be cancelled, terminated early, delayed or changed at the Promoters discretion. In such a situation, the Promoter makes no promises that your ticket to the Event will enable you to experience any particular advertised part of the event for any particular duration.
In the case of a complete cancellation, the purchaser may be entitled to a complete refund (excluding credit card fees) at the Promoters discretion. If you are entitled to a refund you must cancel the ticketing reseller within 14 days of the cancelled event and proof of purchase will be required for authenticity.
The name ‘Royal Melbourne Oktoberfest’, associated logo, artwork and other marketing material is the sole property of the Promoter and cannot be used by an external party without prior written consent from the Promoter.